Refund policy

Returns & Refunds Policy



At OSAID, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we’ll do our best to help.


1. Change-of-Mind Returns


We accept change-of-mind returns within 15 days of receiving your order, provided that:


  • The laptop sleeve is unused and in its original condition.
  • The product is returned with its original packaging, where reasonably possible.
  • The product has not been damaged, marked, altered or used.
  • You provide proof of purchase.


Customers are responsible for the cost of returning an item due to change of mind.


Once we receive and inspect the returned product, we will notify you whether your return has been approved.


2. Faulty, Damaged or Incorrect Items


If your product:


  • Arrives damaged;
  • Has a manufacturing fault;
  • Is significantly different from its description; or
  • Is the wrong product,


Please contact us with your order number and, where applicable, photographs showing the problem so we can assess the issue.


3. Refunds


If your refund is approved, the refund will generally be made to the original payment method.


Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or financial institution.


4. Items That Cannot Be Returned for Change of Mind


Change-of-mind returns may not be accepted where the product has been:


  • Used or damaged after delivery;
  • Modified or altered;
  • Returned without the required proof of purchase; or
  • Returned outside the 15-day return period.


This does not affect your rights under the Australian Consumer Law.


5. How to Request a Return


To request a return, please contact us through our Contact Us page or email us with:


  • Your full name;
  • Order number;
  • Reason for the return; and
  • Photos of the product, if it is damaged or faulty.


Please wait for our instructions before sending the product back.


6. Return Shipping


For change-of-mind returns, the customer is responsible for return shipping costs.


If the product is faulty, damaged, incorrect, or otherwise covered by your rights under the Australian Consumer Law, OSAID will handle return shipping in accordance with the circumstances and applicable law.




If you have any questions about a return or refund, please contact us and we will be happy to assist.


OSAID

Website: https://osaid.com.au

Email: info@osaid.com.au